Hi Ngoc Ha,

Thank you very much and we all enjoyed our stay in both Hanoi & SAPA.

I found the service and response of Sapatrek to be excellent. Easily 5-stars.

My emails were promptly responded by you and representative arranged by you showed up when they were supposed to.

We especially enjoyed tour guide – Ms. Dao in SaPa, she is a very friendly, humble and helpful guide.

I would certainly recommend your service to my friend J

Ms. Eileen Sim (21 May 2018)

Thank you very much Ms Hai Yen,

The Fansipan trekking was nice. Elegance hotel is very nice. Staff are really friendly and helpful. We really like it.


Manit Ron

Mr. Manit Ron Kirby Bugay (10 May 2017)

Dear Hai Yen,

Just to inform, we safely arrived home and shortly will start with another journey back to hometown.

We would like to express our thanks to u and your team for your professional service and hospitality. Let me know if u have plan to come to Malaysia and will plan some time with u here in Kuala Lumpur.

Send our regard to your team in advance.

Mr OTHMAN and wife - Professional service and hospitality (10 Mar 2017)

We loved our Sapa tour especially the guide Sisi - she was wonderful a delight to be around and gave us lots of information about the local area.
You are lucky to have such a gem. Please say hello to her from Shelley & Carol

Ms.Shelley McLaren (08 Mar 2017)

Hello Hai Yen,
Thanks for the email and apologies for the late response. We had a great time in Sapa Valley, and really appreciate everything that you and your team did to make our vacation so memorable. The train, accommodations, and trekking tour through the valley were all great, and I don’t think we have anything specific that we’d like to comment on.
However, I’d like to especially note that our tour guide, Singh, was excellent, and we had a great time with him exploring the valley.
We’ll be sure to recommend your service to any of our friends and family looking to travel in Vietnam.

Mr. Nick Marro - We had a great time in Sapa Valley (02 Mar 2017)

Dear Ms. Hai,
Thank you for the feedback request.
Overall we had a very nice trip to SaPa and we really enjoyed it. It was one of the best trips we did in our Vietnam Journey at all.
We like to mention a few good points and a few points left for an optimization:
Best Impressions:
* very good guide with good knowledge about the area
* very careful guide, he took himself a lot of time for explanations and told us many details about the region
* we had a very impressive trip through the landscape, especially the second day we had a great trip through small rice fields away from the main tourist routes. We really enjoyed this.
* the organisation of the trip was very good, we have seen a lot and also had enough time to relax
* the restaurant selection and the hotel selection was very good !

If you have more questions, please feel free to contact me again !
Best Regards,
Andreas Klaus

Mr. Andreas Klaus (24 Mar 2017)

Dear MS. Ngoc Ha -

Thank you so much for all of your assistance. The trip was fantastic. We really enjoyed Sapa and our guide Yao was very knowledgeable, friendly accommodating. Thanks so much for making our trip easy and fun!


Monday, February 20, 2017 1:09 PM

Mr. Michelle Langdon - The trip was fantastic (20 Feb 2017)

I was very happy with the trip!
Our guide Yao(sp ?) was wonderful and very welcoming, and I really enjoyed both days of hiking and sightseeing. I tend to have trouble sleeping on overnight trains, but the cabin was comfortable and well appointed. The bus ride back was very smooth and quick.

Thanks for organizing everything!


Thursday, February 16, 2017 2:11 PM

Mr. Mike Chino - Thanks for organizing everything! (16 Feb 2017)


The Fansipan hike was fun.
Met new friends from Romania, UK and Vietnam. Very exhausting but I loved the experience

Tuesday, November 29, 2016 2:57 PM

Mr. Tatoff - The Fansipan hike was fun. (29 Nov 2016)


Thank you for your email, Resa.

Your service was perfect from the moment you fetched us. We loved every one of our guides especially Phuc, Sai and of course the young man who fetched us to and from the Hanoi train station. Very pleasant people and wonderful service.

Again, thank you very much for everything! Will definitely recommend your package to my friends! :)

Friday, October 07, 2016 8:44 PM

Krystle Morais - Your service was perfect (07 Oct 2016)
Hi Minh
It is a nice trip, thx q for your kind arrangement I shall recommend my Fd to join your tour in future.
Tuesday, March 15, 2016 8:42 AM
Mr. Ris, - It is a nice trip (15 Mar 2016)

Ms Lan thank you so much for your arrangements to Halong bay.
Is very good memory thanks again.
we are planning to go Sapa next year can you please advise
Us when is a good time and how many day need.

Please send me the itinerary either by bus or train.
We perfume cool weather so then we can book the air tickets.

Hope to hear from you soon.

Wishing you merry Christmas and happy new year.

Best regards

Wed 16/12/2015 6:58 PM

Ms Susan Lock - Very good memory (16 Dec 2015)

It has been perfect

Hi Hai Yen,
Our trip to both Halong Bay and Sapa was fantastic. The cruise on Halong Bay was very unique and special. Lam and Huan really looked after is and made sure we all had a good time.
Sapa was beautiful. The Victoria express train and Hotel were fantastic. Our trek into the homestay was great. Our tour guide Soh was excellent.
Thank you for sending the revised time for our flight. Is it possible to change to a later time as 10:50 is a little early. Not a problem if it cannot be changed.
Thank you for all your help with organising and trip. It has been perfect.

Friday, September 25, 2015 20:38 PM

Mr Deb Mcgrath (25 Sep 2015)

The perfect organisation

Dear Ms. Hai Yen,
I'd like to thank you for the perfect organization of our trip, both in Sapa and Halong Bay.
We'll recommend Vietnam Tour Co. to our friends.
Best regards,
Inviato da iPhone

July 9, 2015

Ms Alessandra Maffioli (09 Jul 2015)

The guide and driver are friendly, well services and always on time.
Dear Ms. Lan Anh
Thanks so much, we are happy for your service in Vietnam.
The guide and driver are friendly, well services and always on time.
If we plan to travel in Vietnam again, we will use your company again.
With Best Regards
Poajanart Suttichaimongkol

Tuesday, 6 October 2015 12:01 PM

Poajanart Suttichaimongkol (06 Oct 2015)

We enjoy the trip very much

Hi Lan ANh,
Your company service is very professional.
The trip schedule is well organized and your staff is very responsible.
We like the tour guide in sapa , he is very funny and helpful.
And his English is very very good.
Thanks for all the arrangement and make us had a nice trip. ^^

Wednesday, June 3, 2015 7:25 PM

Mr. Man Yi Lui (03 Jun 2015)

Hi Ms Ngoc Ha,

I had a great trip. I thought your service was very efficient and professional. Your quick and informative response to my queries was one of the reasons I chose to book with you, and I'm glad I did. I felt very relieved after I received the final itinerary one day before flying off, knowing that my whole trip was well-arranged. It was also reassuring that I was able to pay through Paypal/Onepay as I was not comfortable sending credit card details over email (to other travel agents). The tours I went on (Hanoi city tour and Bai Dinh/Trang An) were good - the tour guides Trung and Frank were very enthusiastic and helpful.
On arrival at my hotel in Sapa, I was surprised to hear from my tour guide Phuc that I could not join the group trek, but he would take me on a private trek or motorcycle tour of the villages. Although it was not what I had expected, it turned out to be a blessing in disguise as Phuc was very knowledgeable and it was a great experience.
Thanks very much for a good trip to Vietnam. I'm looking forward to visiting again someday.

Ms Sharon Lin (05 Dec 2014)

Dear Ms. Ngoc Ha,

Thank you very, very much for the perfect organisation of our tours to Sapa and to Halong Bay. We were really impressed by the high level of organization and how well everything worked. We were perfectly taken care of, e.g. during the booking process of our hotel room in Mango Hotel. The additional hours of sleep after the train ride helped us a lot to really enjoy our tour of the Halong Bay.
The professional and skilled guides at Sapa and Halong Bay showed us very nice locations, while guaranteeing enough time for us to take hundreds of photos. The train ride was highly enjoyable, and we slept quite well in the train – much better than in a German train!    ;-)   
The luxurious interior of our cabin on the cruise ship “Starlight”, as well as the professional crew, delighted us a lot.
We do not want to forget a feedback on the drivers of our tour. All drivers were very professional and skilled, driving very safely at a steady pace. We saw many other tour operator vehicles, speeding and taking unnecessary risks while overtaking in a dangerous manner, especially on the mountainous road to Sapa. Our driver was very safety conscious. Perfect! Same applies for the driver from Hanoi to Halong Bay.
Of course, we would also like to thank you very, very much for the nice presents and for your hospitality at your Hanoi office. Would be great if you could send us the souvenir photo taken in your office by email.
It was a really perfect tour, and we are looking forward to coming back to Vietnam to see and experience more of this beautiful country. I will definitely come back to you as soon as we plan our next journey to Vietnam.

Best regards from Dortmund/Germany,

Mr Juergen Sprengel (28 Nov 2014)